Recently my connection has been playing up something rotten. I've had BT Business Broadband for a fair amount now and never did I have a problem with it until now.

It seems once you get a problem then everything messes up First the wireless part of my router has been messing up and just dropping connection to my laptop. The router disappears completely and cannot be found, sometimes up to 30 mins. I've tried 2 bridges on different PC's that are normally wired up to the router and I get the same problem so something is wrong with the router. You know what my answer was? Well it still works through ethernet so we won't replace it WHAT?

Secondly...this is the main thing that's has been annoying me is that my internet keeps dropping to really slow speeds, slower than my upload infact, then hours later it will be back to normal and then hours later bang and it's crawling.

I've sent a few emails and I get the same automated emails back and I haven't had an answer. I feel like BT just don't care and at the moment I just want out but no way in hell am I paying the rest on my contract off seeing as BT won't sort out my problem. I just want to move to BE now so I can have a steady connection and if I get a problem, then I will get an answer rather than being ignored.

I play online gaming quite a bit and when it's crawling at these terrible speeds it's impossible to play as I get lag non stop.

Is there anyone on here who's from BT and can try and help me out? I would appreciate it.

Thanks,

(Tearing my hair out ) Gav

Just checked @ 12:03am and the speeds are back to normal. That's 2 nights on the run the speed has dropped dramatically @ around 7pm and then goes back to normal @ midnight.

Why the hell would it do that?

What type of Router do you have, is it the HG2700 2wire or 1800 2wire..

If the wireless connection is a problem on different PC's then I can't see why they wouldn't replace it as I would have done..

Unsure what office you went through to, perhaps Blackburn, Alness or Dundee as most people I know in my
centre would have sent a replacement, providing it's under warranty..



You can't report broadband faults by e-mail yet, only normal phone faults. You have to call the helpdesk on 08456007020 or to get it for free call 154 and get the CS to transfer you..

Yeah I rang up today but first I rang 7030 by mistake and got to India or wherever and the guy hung up on me after awhile

Rang the right number the second time and I've been told that I've downloaded too much and I'm capped due to their fair usage policy. Firstly when I read the usage policy when I joined it said that fair usage is for peak business times....right? and besides that I download at like 1am onwards to stop it from affecting others, I never download during peak times and I just play the 360 online most of the time during peak ours (home peak hours).

The guy I spoke to said I'd downloaded 112GB in November and with the monitor tool I have it says just under 60GB so I don't see where the extra amount has come from.

I'm pretty gutted about this as I wasn't even told this was happening and like I said the AUP seems to have changed since I joined up which doesn't that give me the right to leave?

I would under stand if I was downloading 150GB+ every month but I'm not. Is there anyway I can get my MAC code so I can join BE? I don't wanna be paying £30 a month for 250k broadband. I see ofcom are making a new rule in Feb so companies have to give the MAC code to the customer if they ask for it, is that right?

Any chance you can help me space? Like I said I never download during peak hours, so I don't see why I should be capped.

I seriously want BE now lol.

To be honest I never knew they capped business customers I have nothing to do with caps anyway and couldn't tell you who sorts them out..

There are new rules OFCOM are bringing out to make it easier for customers to switch service providers but that has never been an issue with BT...

If you are still under contract with BT they will let you switch supplier but they will hold you to the remainder contract....

The stupid thing about these monitor tools is as well is BT tell customers to download them to monitor their usage but can only tell customers to use a third party one as BT don't supply them!!

If BT really want people to use them they should really provide one from BT so there is no conflict about what BT say people downloaded and what customers monitor software usage say they have downloaded..